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NOTE FOR RETURN & EXCHANGE:
  1. The items should be unused and unwashed for hygiene reasons.
  2. The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  3. Customized products cannot be returned or exchanged
  4. Return/Exchange request that are not raised within 10 days of receiving the product would not be accepted.
  5. The product would be picked in 5-7 days after the return or exchange request is approved.
  6. Alterations would be done only once for the blouses or customized orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.
  7. Products bought during sale are non-refundable 
  8. Jewelry, Hair Accessory, Travel Accessory, Mending Kit, Brooches, Face Masks, Handkerchiefs, Paintings, Buntings cannot be returned or exchanged
  9. Suta Garage & Relove products cannot be exchanged or returned.
  10. Pre-draped sarees cannot be exchanged nor returned.
  11. Items purchased at our retail stores are eligible for returns/exchanges only at the stores. Similarly, items purchased online can only be returned/exchanged online.
  12. The credit note issued, will be valid for 1 year from the date of issuance.
  13. Suta’s Diwali delight Sale 31st October and 1st November

    1. The products purchased during this sale are non refundable and non exchangeable.

    2. If the customer wishes to return/exchange any product purchased during the sale, only Gift card/Store credit will be issued for the product price

    3. Products on clearance sale are excluded from Diwali Delight Sale.

Domestic Orders: 

Cancellation Policy

Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.

Return Policy 

  1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at returns@suta.in mentioning your Order ID. The replacement will be issued to you with no additional cost.  
  2. Shipping and COD charges are non refundable
  3. Raise your return request within 10 days of receiving the shipment through https://suta.in/apps/return_prime
  4.  If you receive a damaged/incorrect/incomplete order, do contact us within 48 hours of receiving the order, by mailing us at returns@suta.in with your Order ID, and an image/video of the defect/item. We will either ship a replacement for the item or provide a refund for the product, once the pickup is done. 
  5. If you have to cancel an order, please do so before your order is shipped
  6. If  you cancel your order before it has been shipped, we will refund the entire amount
  7. Once we have received the products a quality check would be done by our team
  8. The amount refunded to you would be only for the products not the shipping charges
  9. If you do opt for a credit note, you cannot en-cash it later. 
  10. Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
  11. We unfortunately do not have an exchange policy for international customers.
  12. For COD orders, the refund link will be sent to registered email and contact number. Incase of non redemption of the link, you can contact our customer service within 3 months for a new link. 

Exchange Policy 

  1. A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up
  2.  Please make sure that the original product tag and the packing is intact when the product is picked up.
  3. You would be notified by us , once we receive your shipment.
  4. Exchange would not be accepted if the product was customized for you.
  5. Products bought during sale are non-refundable 


International Orders:

  1. If you have to cancel an order, please do so before your order is shipped and we will refund the entire amount. Once your order is shipped we cannot cancel the order and no refund would be provided 
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