Frequently Asked Questions
SAREE WITH FALL FAQs
It is a piece of fabric that is sewn and attached to the hem of the saree in such a way that it covers the initial drape and pleats area only — thereby adding weight to the saree so it falls on your body elegantly. Apart from ensuring a long-lasting drape, it also protects your saree from wear and tear for a longer period of time.
Our falls are approximately 92 inches in length and 5 inches in width.
No, It starts from the initial drape of the saree continuing till the pleats.
The fall fabric is picked according to the fabric and the weight of the saree. The fabric is either Mul cotton or cotton.
The fall is a lightweight cotton fabric— it adds the necessary weight to keep the pleats in place while allowing you to move around freely!
Falls are sewn by hand to the sarees.
No, we do not take orders for customization. All sarees will be sent with fall. Since the fall is hand stitched, it can be easily removed in case the customer does not require it.
Yes, all sarees without blouse pieces will be ready to wear. For sarees that come with running blouse pieces, the piece can be removed by the customer or worn as it is should he/she choose to keep the saree longer and have more number of pleats.
If the blouse piece has been removed from the saree by the customer, it shall not be considered for exchange or return (no exceptions). Otherwise we accept both return & exchange. We will allow exchange/return of sarees with fall from 1.3.2022 provided it is within the exchange period.
No. All our falls are pre-washed and thoroughly checked before being attached.
Note: The above-mentioned pointers shall not apply to Suta products sold on marketplaces.
ACCOUNT BASED FAQs
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
Edit your personal information like Name, Address, etc.Change passwordView Suta Coins BalanceCheck your order history?
You can contact us on 080-456-81713 from Monday to Saturday (10 am - 6.30 pm). Or drop us a mail at firstname.lastname@example.org. We'd love to help you with your queries.
You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social handle SutaBombay across social media platforms including Facebook, Instagram, Twitter, Pinterest and LinkedIn. This will keep you updated about ongoing offers, promotions, our new launches, blogs or about hiring.
No, you do not need to have an account to shop on Suta. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.
To register, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account.
To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.
ORDER RELATED QUERIES
Once your payment is authorized and your order is completed, you will receive an email from Suta confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
We do not take orders over the phone. The customer would have to place an order on www.suta.in by themselves.
Yes, you can get in touch with us on email@example.com and we would be able to help you out
The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.
Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.
Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at firstname.lastname@example.org to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs 150 for shipping.
To check the status of your order, log in to www.suta.in and go to “My Orders” section under “Account”. We will also email you when there is a status update to your order.
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
Unfortunately, we do not take preorders. You can click on Notify When Available tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.
We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on email@example.com or call us on 080-456-81713 or you can use the chat option available on the website. Our team will try to resolve your issues as soon as possible.
You can cancel your order before it is shipped. Once shipped your order cannot be cancelled.
Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your personal local contact number which would be reachable at all times.
The orders are shipped within 2-3 working days. We strive our best to ship your order ASAP. The delivery time is within 7 working days.
We ship within 1-2 days of you placing the order. For international shipping it takes about 7-8 days. For domestic shipping it takes 5-7 days. In case of any exception we would call and inform you.
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)
SHIPPING RELATED QUERIES
A shipping charge of Rs.150 will be applicable to all domestic orders below Rs 2000. The charges will be waived off for an order value of Rs.2000 or above.
Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order.
Suta uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.
Once your order is placed, Suta assigns your order to one of our logistics partners. An SMS would be sent to your registered phone number with the details of the logistics partner along with the AWB#. You can track the order using the AWB# on their respective website 24 hours after your order is shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real-time!
We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at firstname.lastname@example.org or call us on 1800 123 236 511 along with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs 200 as the charges we had to bear to have the products packed, onward and reverse shipping.
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. We would suggest to make the payment through Credit Card, Debit Card, or Net Banking.
Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders.
Yes, we do ship worldwide.
Customers have to bear custom charges or any other additional charges . From 21 July 2021 onwards, all our EU customers have to bear the VAT charges apart from the customs charges.
We have tied up with reputed courier companies such as FedEx, DTDC, Bluedart, Delhivery, etc. You will receive an email with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.
No, our courier person will hand over the package to you to open only once the payment has been made. We recommend you to avoid accepting any package if it has tampered.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
Every order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders. We would love to be able to solve that in the near future with the advancement of technology.
In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7 days from the date of raising a complaint with us.
PAYMENT RELATED QUERIES
For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. We have various wallets to pay from and have EMI facility to pay. You can also use our PayPal gateway to complete your transaction incase you are an international customer. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!
There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.
All credit card and debit card payments on Suta are processed through secure and trusted payment gateways.
Yes. You can make payment through the mobile site of Suta. The mobile site too uses trusted payment gateways which keep your card information secured and protected.
We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay (only by cash) at your doorstep before receiving the package.
When you place a cash on delivery order, you will receive a confirmation mail from us. We would try and ship your order within 48 hours. In case of any delay, our team will get in touch with you.
Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at firstname.lastname@example.org and we'll sort it together.
If your payment fails, you can complete the order with the COD option or retry the payment using a different payment method.
You can pay through Online Payment and Cash On Delivery. COD is available only in India.
Two Coupon codes cannot be clubbed together
COD will not be applicable for 'This is Me' collection.
REFUND AND EXCHANGE POLICY
Suta practices a simple and hassle-free Exchange & Return Policy. Customers have to raise a Return Request through https://suta.in/apps/return_prime. We do have 'refund to source account’ policy. However, we would also be happy to offer Credit Note for the amount. Shipping Charges, in all cases, are non-refundable.
No Returns or Exchanges would be acceptable if the return request is not raised within 10 days of receiving the product. If you want to return any one product from the combo or sale or from frequently bought together, the discount will be revoked.
Products bought during sale are non refundable, and only a credit note for the product price will be issued. The credit note is valid for 1 year from the date of issuance.
If unfortunately you have to return or exchange an order, please do so within 10 days of delivery through https://suta.in/apps/return_prime . No return or exchange request would be accepted if the request is raised after 10 days .
If you have received a damaged/defective/incorrect/incomplete order, kindly share an image/video of the same, and raise it with us within 48-72 hours of receiving the order. We request you to send us the order details and images for the item at email@example.com Or contact us on 080-456-81713.
We will ship a replacement for the item, once the pickup is done.
Once we have initiated the process for a pick-up, our logistic partners will pick up the product from your doorstep. It takes us a minimum of 5-7 days to get the shipment picked up. Please keep the items with tags intact. The pick-up boy would come check and pack the product along with the label.
Please contact our customer support team in case you want to cancel the reverse pick up of your item. If the item is already picked up by the Logistics Service Provider from your doorstep, we would not be able to cancel the return. You will have to place a fresh order for the product.
When the below-mentioned points are not fulfilled, returns or exchanges are not possible.
1. The return needs to be initiated within 10 days from the date of delivery.
2. Item(s) of the order should not be used or damaged.
3. Tags of the items should be intact and not removed.
4. If the product is customized on your request.
Refund will be processed within 3-4 working days, once the product is picked up from your place, after we receive the image from the courier team.
We have logistic partners who would pick up the product from your doorstep and return it back to us. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area. A maximum amount of Rs.150 would be reimbursed as a coupon code towards the shipping cost. If you choose to self-ship the products, kindly address the package to the below-mentioned address. Suta,1st floor Sheil Estate, Dani Corporate Park, Kolivery Village, Vidya Nagari, Kalina ,Santacruz East, Mumbai- 400098 , Contact Number : 080-456-81713
Online Payment: For Orders placed through Online Payment, refunds will be done through payment gateway to the account/card/wallet from which the original payment was made. The refunds will happen within 3-4 working days after the product is picked up from your place. It typically takes 5-7 business days for refunds to reflect into your account which is completely dependent on your bank.
The return shipment is usually picked up within a 3-5 days from the time the reverse pick up has been arranged. You would be notified on the day of pick up. Incase of any delay in pick ups , our team will get in touch with you.
We will issue a Credit Note for the item being returned to us, once it is picked up from your place. You can use the credit note to place the order for another item you would like from the website. Please note the credit note is valid for 1 year from the date of issuance.
1. If the product is customized for you.
2. If the exchange request was raised after 10 days of receiving it.
Absolutely! We will provide a coupon code of INR.150/- in case you have shipped the returned product to us by yourself.
1. If unfortunately, you have to cancel an order, please do so before your order is shipped.
2. If you cancel your order before your product has been shipped, we will refund the entire amount.
3. If you have received the product and you do not like it, the same can be returned within 15 days. The shipping, customs and any other additional charges for sending the product back has to be borne by the customer. We will refund the amount via credit note or direct bank transfer which can be used later. The amount refunded to you would be only for the products. Shipping charges are non-refundable.
4. Once we have received the products a quality check would be done by our team. Please make sure that the original product tag is intact when you courier it back to us.
5. If you receive any defective product, do contact us immediately by emailing us at firstname.lastname@example.org with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of that defective product after investigation, no replacement would be sent.
6. We do not have an exchange policy for international customers. If its a special case we would discuss it over email and find a way out to solve your problem.
In case you want to exchange any item from your order, you can raise an exchange request within 10 days of receiving the order through - (return link).
Once the product is picked up from your place, we will issue a Credit Note for the product price and you can use the credit note to place the order for any item you like on the website. The Credit Note is valid for 1 year from the date of issuance.
Yes, sarees having fall done can be returned/exchanged within the return/exchange period w.e.f. 1st March 2022.
Yes, the product would be picked up from your door step incase of a return or exchange.
If you receive a defective/damaged/incorrect/incomplete order, kindly share an image/video of the same, and raise it with us within 48-72 hours of receiving the order. We will help you with a replacement for the item, once the pickup is done.
There will be no exchange or return for orders from 'This is Me' collection.
PRODUCT RELATED QUERIES
No, not all sarees come with a blouse piece. None of our mul sarees have a blouse piece along with it. 90% of our Linen, Cotton silk and Handloom sarees do come with a blouse piece. It is mentioned in the description if it has a blouse piece or not.
Our sarees are 5.5 meters in length for sarees without blouse piece and 6.5 meters for sarees with blouse piece and the width is approximately 47-49 inches.
Products on our website are handmade. We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor/mobile phone screen/laptop etc. and the actual product. However, since these are mostly handloom products there could be very very minor changes. And we believe imperfection adds to the charm of handloom!
1. Made in Heaven- Mul Cotton
2. Handloom- Cotton Linen- Handmade Linen
3. Jamdani- Semi-Power Loom/ Handloom Jamdani
4. Khesh- Recycled Cotton. The old sarees that weavers can’t sell are torn and woven back in the saree
5. Cotton Silk- Semi-Power Loom Cotton Silk
6. Batik- Cotton and Wax Batik
7. Block Printed- Cotton and Hand Block
Sorry, unfortunately we do not customize a single saree. It is difficult to just make one saree as the production cost goes higher. If the order is for a batch of 30 sarees or more, we could go ahead if we like the design too!
Yes we do customize lehengas, kurtiss, dresse and blouses as per the requirement of the customer. You can contact us with your requirement on email@example.com.
We use Azo free dyes for all our sarees.
The linen count is 80/100 threads linen by linen.
The thread count for linen sarees is 80- 100.
We have made an elaborate structure of categories and subcategories on the Home Page to help you find what you are looking for. If you are unable to locate the item in the given filters, you can simply type the name in search bar and check the relevant results. You could also reach us on phone or social media for the direct link.
All the products listed on our website have detailed product descriptions. When you click on the product you like, you will be taken to the Product Page. On this page, you can find product sizes, material, colour and washing Instructions mentioned in details. There is a detailed Size Chart that you can refer to while buying blouses/dresses/kurtis across the website.
Yes, we do have discount for first time buyers. You can email us on firstname.lastname@example.org to know more. However, we have free shipping for domestic orders above INR 2000.
Unfortunately we do not accept orders through them. Your order needs to be placed through the website only.
We recommend you to first check our size chart before placing an order. Incase you do face any fitting issues we can surely exchange it for you. Or we can fix it for you, after you have shipped it to us.
Yes! We have a beautiful store with the perfect setting for Suta, in Mumbai, Bengaluru and Thane where you can visit us.
You can visit our store in Mumbai, from Monday to Sunday 11 AM to 9 PM.
Yes, you may get most the products available on our website in the store.
Yes, we do accept card payments at our store.
You can locate our office through Google Maps, by entering Suta in the search bar.
Yes you can buy fabrics from us. You can send us a request on any social media platform/ email or on WhatsApp and we will show you irresistible options to choose from. After your selection, we will share the link for the purchase.
Get in touch with us through email@example.com and we will be happy to giftwrap your product, add a personalized note (incase you need one) and route the gift to recipient's address!
All promotional codes are for one time use only. The same is non-refundable or cannot be en-cashed incase of an exchange or a return.
1. SutaCoins is a reward program where customers earn Coins on every purchase.
2. Every 100 INR you spend, you earn 100 SutaCoins. Every 100 SutaCoins is 1 INR. To redeem you would need to accumulate minimum 5000 SutaCoins.
3. A maximum of 20000 SutaCoins i.e 200 INR can be redeemed on every purchase.
4. You receive 100 SutaCoins when you sign up.
5. On your birthday, you receive 200 SutaCoins from us.
6. Make sure you have an account to earn SutaCoins.
7. Suta coins cannot be encashed and is non-refundable.