Kintsugi Stories

Domestic Orders

Cancellation Policy :

Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
You can request your order cancellation through the link: https://apps.returnprime.com/suta-in.myshopify.com/

Return Policy :

If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at returns@suta.in mentioning your Order ID. The replacement will be issued to you with no additional cost.
Shipping and COD charges are non refundable
Raise your return request within 10 days of receiving the shipment through this link : https://apps.returnprime.com/suta-in.myshopify.com/ . If you receive any defective product, do contact us immediately by mailing us at returns@suta.in with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
If you have to cancel an order, please do so before your order is shipped
If you cancel your order before it has been shipped, we will refund the entire amount
The shipping charges for sending the products back has to be borne by the customer
Once we have received the products a quality check would be done by our team
The amount refunded to you would be only for the products not the shipping charges
If you do opt for a credit note, you cannot en-cash it later.
Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
We unfortunately do not have an exchange policy for international customers.

Exchange Policy:

Raise an exchange request within 10 days of receiving the product through . Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through sutabombaygmail.returncenter.com You will receive an approval mail from us within 48 hours if the request is accepted
A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up
Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order * Shipping Address : Suta , OmShiv Ambika Co-Op Hsg Soc, Vidya Nagari, Kolivery Road, Kalina, Santacruz East Mumbai -400098
Please make sure that the original packing is intact when the product is picked up.
No return and exchange request would be accepted if the return/exchange request is raised after 10 days of receiving the shipment. Incase of exceptional cases please write to us at info@suta.in
You would be notified by us , once we receive your shipment.
Incase we do not have pick up service available at your location, you would have to self ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
Exchange is not possible if the saree has fall and edging done to it.
Exchange would not be accepted if the product was customised for you.
If you want to exchange the product you ordered for with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for credit note for the balance amount, which can be used for your next purchase.
Once you opt for credit note , you cannot en-cash it later .
Products bought during sale are non-refundable

NOTE FOR RETURN & EXCHANGE :

* The items should be unused and unwashed for hygiene reasons.

* The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

* Sarees with fall and edging would not be accepted for return or exchange.

* Customised products cannot be returned or exchanged

* Return/Exchange request that are not raised within 10 days of receiving the product would not be accepted.

* Alterations would be done only once for the blouses or customised orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.

* Products bought during sale are non-refundable

* Masks and Handkerchiefs cannot be returned or exchanged

International Orders:

If unfortunately you have to cancel an order, please do so before your order is shipped.
If you cancel your order before your product has been shipped, we will refund the entire amount
If incase you want to return the products , the shipping , customs or any other additional charges would have to be borne by the customer.Once we have received the products a quality check would be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us
The amount refunded to you would be only for the products. Shipping charges are non refundable
If you receive any defective product, do contact us immediately by mailing us at returns@suta.in with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of that defected product
We do not have an exchange policy for international customers .