Return Policy:

1. Timeframe: Return and exchange requests must be raised within 10 days of receiving the order. Request here.

2. Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.

3. Usage: Items should be unused and unwashed for hygiene reasons.

4. Exceptions: Products bought during sales are non-refundable but can be exchanged or Store credit can be issued.

5. Exceptions:

The following items cannot be exchanged or returned:

• Gift cards
• Customized products
• Pre-draped sarees
• Mending kits
• Jewellery
• Hair accessories
• Travel accessories
• Brooches
• Handkerchiefs
• Paintings
• Buntings
• Gift box
• Gift wrap
• Suta Garage & Relove products
• Rakhi
• Gajra
• Dolls
• Cushion cover
• Detergent and Fabric conditioner
• Clearances sale

6. Purchase Location:

• Item purchased at our retail store can be returned for store credit only.
• Items purchased online can only be returned or exchanged online.

7. Credit Note:

• The credit note issued will be valid for 1 year from the date of issuance.
• If you do opt for a credit note, you cannot en-cash it.

8. Self-shipping

In-case we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.

9. Non-returnable Items:

• Gift wrap cannot be returned or exchanged.
• Shipping and COD charges are non-refundable

1. Timeframe: Exchange requests must be raised within 10 days of receiving the order. Request here.

2. Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.

3. Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.

4. Delivery: Exchange/replacement items will be delivered to the same address as the original order.

5. Product Exchange:

• If exchanging for the same or a different size, a replacement will be provided at no cost.
• If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
• Items cannot be exchanged for multiple products; only a single item can be selected for exchange.

1. Process: Refunds will be issued once the product is picked up and passes Suta's quality check.

2. Timeframe: Refunds will be processed within 2-3 working days.

3. Exceptions: Products bought during sales are non-refundable but can be exchanged.

4. Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the Suta team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued.

5. ⁠Multiple Cancellation: In the event of more than one order cancellation from the same account, any subsequent cancellation may be processed as store credit instead of a refund.

• Sarees
• Blouses
• Menswear
• Kurta sets
• Co-ord sets
• Lehengas
• Dupattas
• Trousers or pants
• Shirts or t-shirts
• Loungewear
• Jackets
• Fabric
• Underskirts/Petticoats
• Curtains
• Cushions
• Table runners

• Currently, we do not offer a return or exchange policy for international customers. For any queries, please contact us at returns@suta.in.
• If you need to cancel an order, please do so before it is shipped to receive a full refund. Once the order is shipped, it cannot be cancelled, and no refund will be provided.
• If a defective product is received, contact us immediately at returns@suta.in with your Order ID and a snapshot of the defect. We will provide either a credit notes or a refund for the defective product after investigation; no replacement will be sent.